Shipping policy

Last updated: 14 October 2026

At SPLOOT, we want your furry friend’s goodies to arrive safe, fast, and in perfect condition. Below you’ll find all the details on how we ship our products.

1. Shipping Locations

We ship to Denmark, all EU countries, Norway, and the UK. Available countries and shipping costs are shown at checkout.

If you live outside these areas and would love to order our products, please contact us (info@sploot.dk)— we’ll see what we can do!

2. Processing Time

  • Orders are processed within 1–2 business days (excluding weekends and public holidays).
  • You’ll receive a confirmation email with tracking details as soon as your order ships.

3. Shipping Rates & Delivery Times

Domestic (Denmark):

  • Standard Shipping: 1–3 business days
  • Flat rate: DKK 49
  • Free shipping for orders over DKK 1.000

International (EU countries):

  • Standard Shipping: 3–7 business days
  • Flat rate: DKK 199

International (outside the EU)

  • Standard Shipping: 5–14 business days
  • Flat rate: DKK 450

Delivery times are estimates and may vary due to customs or courier delays.

4. Click & Collect (Aarhus Ø)

Prefer to pick up your order?

  • Select Local Pickup at checkout — it’s free!
  • We’ll email you when your order is ready, usually within 24 hours.
  • Collection point: SPLOOT, Irma Pedersens Gade 68, DK-8000 Aarhus C, Denmark

5. Packaging

We care about the planet as much as we care about dogs, so your order will be packed using eco-friendly, recyclable, and pet-safe materials whenever possible.

6. Customs & Duties (International Orders)

Orders within the EU: no customs duties apply.

Orders outside the EU: import duties, taxes and fees may be charged by the destination country. These are not included in our prices and are paid by the buyer.

7. Lost or Damaged Parcels

  • If your order arrives damaged, please email us within 48 hours with photos so we can help.
  • If your parcel is delayed or lost, contact us and we’ll work with the courier to resolve it.

8. Contact Us

For any shipping questions, please reach out:
📧 info@sploot.dk

🐾 At SPLOOT, we don’t just ship products — we deliver joy for dogs and peace of mind for their humans.